APPLICATION OF INFORMATION AND COMMUNICATION TECHNOLOGIES (ICTS) FOR ENHANCED SERVICE DELIVERY: THE CASE OF ABIA STATE AND IMO STATE PUBLIC LIBRARIES

ENEOGWE, Uchenna and Ugwuoti, Chizoba Cynthia and EJUH, Eberechi (2025) APPLICATION OF INFORMATION AND COMMUNICATION TECHNOLOGIES (ICTS) FOR ENHANCED SERVICE DELIVERY: THE CASE OF ABIA STATE AND IMO STATE PUBLIC LIBRARIES. Information Technology and Librarianship, 5 (2). pp. 64-77. ISSN 2992-3654

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Abstract

This study focused on the application of information and communication technologies (ICTs) for enhanced service delivery in Abia State and Imo State public libraries. Two research questions guided the study. Descriptive survey research design was used for the study. The study was carried out in Abia and Imo state and the population is 182, comprising 77 librarians and 105 library users in the two public libraries sunder study. No sampling was made. Questionnaire was used as the instrument for data collection. Person Product Moment Correlation (PPMC) was used in determining the reliability of the instrument. The result of the reliability test was 0.82, which is high enough for the study. Percentages and Mean scores were used to analyze the research questions. Independent Sample t-test statistics were used to test the hypotheses at 0.05 level of significance. Result revealed that ICTs are utilized in a very low extent for enhanced service delivery in Abia State and Imo State Public libraries, while lack of adequate funding was identified as the major challenge affecting the use of ICTs for enhanced service. This study recommended that ICTs should be provided and used for enhanced service delivery in Abia State and Imo State public libraries, adequate funds should also be provided for enhanced service delivery.

Item Type: Article
Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Divisions: Faculty of Management and Social Sciences
Depositing User: Uchenna Eneogwe
Date Deposited: 28 Apr 2026 11:36
Last Modified: 28 Apr 2026 11:36
URI: http://eprints.gouni.edu.ng/id/eprint/5636

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