THE EFFECT OF EMPLOYEE TURNOVER ON ORGANIZATIONAL PERFORMANCE( A STUDY OF ENUGU STATE UNIVERSITY TEACHING HOSPITAL)

OKONKWO, KAMSIYOCHUKWU ONYEDIKA (2025) THE EFFECT OF EMPLOYEE TURNOVER ON ORGANIZATIONAL PERFORMANCE( A STUDY OF ENUGU STATE UNIVERSITY TEACHING HOSPITAL). Other thesis, GODFREY OKOYE UNIVERSITY, ENUGU.

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Abstract

The proposed study aims to examine the impact that employee turnover has on the performance of an organization, as a case study, Enugu State University Teaching Hospital (ESUTH) will be used. The turnover of an employee particularly in the health sector in Nigeria has become a major challenge causing disruption of service delivery, poor employee morale and patient dissatisfaction. The research design employed in the study was descriptive survey research and the data are collected based on a sample of 300 staff members based on the stratified random sampling method. The instrument of study was structured questionnaire, and data were analyzed through a combination of descriptive statistics, and Chi-square test.Findings indicated that poor remuneration, no career growth, job burnout and management ineffective support to be the major reasons of employee turnover at ESUTH. The study was also able to identify that high turnover had some negative influence on the aspect of service delivery by healthcare, work productivity and organizational performance on the whole. On the basis of these results, the study proposes that the management of the hospital introduces competitive pay rates, develops concrete career promotion plans, supports employee welfare, offers frequent training and leadership development. Such measures will make turnover low and enhance the performance and sustainability of health institutions such as ESUTH.

Item Type: Thesis (Other)
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Management and Social Sciences
Depositing User: Uchenna Eneogwe
Date Deposited: 19 Jun 2026 14:13
Last Modified: 19 Jun 2026 14:13
URI: http://eprints.gouni.edu.ng/id/eprint/5844

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