Job Design and Organizational Citizenship Behaviour in Selected Financial Institutions in Makurdi Metropolis, Benue State

Ikyanyon, Darius N. and Agber, Isaac A. (2022) Job Design and Organizational Citizenship Behaviour in Selected Financial Institutions in Makurdi Metropolis, Benue State. FUW-INTERNATIONAL JOURNAL OF MANAGEMENT AND SOCIAL SCIENCES, 7 (2). pp. 183-199. ISSN 2384-6224

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Abstract

The purpose of this study was to examine the effect of job design on organizational citizenship behavior (OCB) in selected financial institutions in Makurdi metropolis. The study examined how job autonomy, skill variety, task identity, task significance, and job feedback affect organizational citizenship behavior. The survey research design was utilized in conducting the research. Meanwhile, 252 respondents from selected financial institutions in Makurdi metropolis participated, and 231 valid responses were received. Data were collected via questionnaires with the test of hypotheses done using multiple regression analysis, with the aid of Statistical Package for Social Sciences (SPSS 23). The results revealed that organizational citizenship behavior is significantly affected by job design attributes including autonomy, skill variety, job feedback and task significance. However, task identity had a negative but insignificant effect on OCB. It was recommended, among other things, that managers ensure that their employees have sufficient autonomy at work. Moreover, managers should ensure that employees receive appropriate and timely feedback about their performance.

Item Type:	Article
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Faculty of Management and Social Sciences
Depositing User:	Uchenna Eneogwe
Date Deposited:	23 May 2025 09:44
Last Modified:	23 May 2025 09:44
URI:	http://eprints.gouni.edu.ng/id/eprint/4633

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