THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) INNOVATIONS ON CUSTOMER'S SATISFACTION IN NIGERIAN BANKS

Nwanne, T.F.I (2012) THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) INNOVATIONS ON CUSTOMER'S SATISFACTION IN NIGERIAN BANKS. International Journal of Finance, Banking and Insurance, 4 (1). pp. 97-103.

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Abstract

This work is on the impact of information and communication technology (ICT) innovations on customer's satisfaction in Nigerian banks. It is a quantitative research design which involves questionnaires and structured interviews for collecting the primary data from three indigenous banks: UBA Plc, Zenith Bank Plc and Diamond Bank Plc. It examined the impact of ICT innovation on customer satisfaction in the Nigerian banking industry; and also the investigation of the impact of ICT innovation on bank customer's perception of e-banking in Nigeria.

Item Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
L Education > L Education (General)
Divisions: Faculty of Management and Social Sciences
Depositing User: GOUNI ICT
Date Deposited: 18 May 2018 12:41
Last Modified: 18 Jun 2019 14:07
URI: http://eprints.gouni.edu.ng/id/eprint/119

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