Effect of E-Governance on Service Delivery in Enugu State Civil Service: A Study of Selected Ministries

Ndema, Samuel Chukwuma (2024) Effect of E-Governance on Service Delivery in Enugu State Civil Service: A Study of Selected Ministries. International Academic Journal of Advanced Educational Research, 10 (1). pp. 107-125. ISSN 5280-5299

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Abstract

In recent times, E-governance which has been conceptualized as the application of Information and Communication Technology (ICT) facilities to enhance public service delivery by converting traditional office paper processes into electronic processes has become a course for concern among scholars and public administration practitioners. E-governance in its simple term refers to the application of ICT to improve the delivery of services in the public sector to attain transparency, accountability, timeliness, and efficiency (Azeez, Abidoye, Adesina, Agbele and Venter, 2012). Onuigbo (2015) submitted that the usage of technology has permeated almost all endeavors of life including the civil service, by providing ways of ensuring easy processing and efficient delivery of services.

Item Type: Article
Subjects: J Political Science > JC Political theory
Divisions: Faculty of Management and Social Sciences
Depositing User: mrs chioma hannah
Date Deposited: 15 Oct 2024 14:22
Last Modified: 15 Oct 2024 14:22
URI: http://eprints.gouni.edu.ng/id/eprint/4404

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