Impact of Conflict Management on Job Performance in Financial Sector

Okoro, Chineme Blessing and Nebo, Ogochukwu E.S. and Okoro, Victoria Ikodia (2018) Impact of Conflict Management on Job Performance in Financial Sector. International Journal of Business, Economics and Entrepreneurship Development in Africa, 10 (4&5). pp. 45-55. ISSN 2360-9402

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Abstract

A wide divergence of opinion exists on the source and effect of conflicts on corporate productivity and the effectiveness of the various strategies available for managing them. It has been argued by some that conflicts are signs of a vibrant organization while others contend it as destructive and capable of retarding stability and profitability of organizations. Using A descriptive and regression analysis with the aid of SPSS to analyze the relationship between conflict management on job performance of the selected banks to collect detailed and factual information that describes an existing phenomenon. The target population of the study were Fidelity Bank, UBA and First Bank of Nigeria, Enugu Metropolis. Secondary financial data were also used for the study. Profitability was extracted and used as a measure of financial performance of the banks. A total enumeration sampling technique was used to select 80 personnel who provide response to a structured questionnaire design to implore their opinion about the impact of conflict management on job performance in the financial sector. However, a purposively 'sampling of Supervisory management cadre staff using departmental heads/branch managers as proxies were used due to the nature of the issue being investigated. The questionnaire was specifically designed to accomplish the objectives of the study. The study attempts to determine whether the strategies adopted by managers in preventing and resolving conflicts in the banks has positive effect on performance. The result of the study found that there was a significant positive relationship between conflict management and organizational performance (r= 0.715; p<0.05). It was therefore recommended that management should develop diverse but appropriate strategies to resolve and manage conflicts as they arise before escalating to unmanageable level in the organization

Item Type:	Article
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HJ Public Finance
Divisions:	Faculty of Management and Social Sciences
Depositing User:	mrs chioma hannah
Date Deposited:	26 Apr 2019 08:57
Last Modified:	26 Apr 2019 08:57
URI:	http://eprints.gouni.edu.ng/id/eprint/1308

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