CONFLICTS AND CONFLICT MANAGEMENT IN NIGERIA CUSTOM SERVICE: AN INSIGHT

Chibuike, E Madubuegwu and Ugwuozor, Ifeanyi Samuel and Ogah, A Onwe and Udenta, Nkiruka (2022) CONFLICTS AND CONFLICT MANAGEMENT IN NIGERIA CUSTOM SERVICE: AN INSIGHT. Nigerian Journal of Social Development,, 10 (2). pp. 9-20. ISSN 2814-1105

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Abstract

Organizational conflict and effects on productivity is a topical issue among scholars and practitioners in recent time. This paper therefore examined peculiarity of conflicts and conflict management strategies within the organizational context of Nigeria Custom Service, NSC. The research design of the discourse is a descriptive survey study and analysis where questionnaire instruments were administered to 430 sample size and responses calculated in statistical mean rating score in credence to the four research questions which reflects on factors and effects of conflict and conflict management measures and its assessment. Interestingly, the findings of this paper revealed that conflict management measures deployed recorded abysmal grand mean score of 2.4 below the established the calculated decision rule of 2.5. This indication therefore implied conflict management procedures in the Nigeria Custom Service are not viable which therefore elicit the need for reform. The paper therefore recommend for centralized and decentralized conflict management mechanism, exposure to in-service workshop on conflicts and conflict management techniques as among the fundamentals to ensure optimal performance and productivity in Nigeria Custom

Item Type:	Article
Subjects:	H Social Sciences > HN Social history and conditions. Social problems. Social reform
Divisions:	Faculty of Management and Social Sciences
Depositing User:	mrs chioma hannah
Date Deposited:	14 Apr 2024 18:45
Last Modified:	14 Apr 2024 18:45
URI:	http://eprints.gouni.edu.ng/id/eprint/4239

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